My Order

How to Place an Order

To place an order, simply add the items you wish to purchase to your Shopping Cart. Prior to Checkout, you can review the items in your Shopping Cart, add/remove items and update quantities as needed.

Checkout Process

To complete your order, navigate to your Shopping Cart (which is located in the header at the top of the page). If you are ready to proceed with your purchase, click on the ‘Next’ button at the bottom of the page. You will be guided through the following steps to complete your order (note that all this is on one page):

Log-in. Security measures require you to log-in to complete your order. If you have not yet registered, please create an account.

Billing and Shipping. If the correct adresses are not already in our database you can provide or updates your adress. The Shipping adress is optional.

Payment Method. Select your payment method, either Bank Transfer or Credit Card (Paypal).

Complete Your Order. Please review the order for accuracy. Once you have accepted the Terms and Conditions you can confirm your order by clicking on 'Next' button. Changes cannot be made once you have submitted your order, if you need to make a change click on the ‘Page back’ button in your browser to make the appropriate modifications.

Changing My Order

At any time before you click on the ‘Next’ button in the Shopping Cart, you may update, change or cancel your order. If you have made changes to your cart, you can re-enter the Checkout process again with the applied changes. At this stage you can also working on your previously saved Cart (our store saves your Shopping Cart automatically).

If you need assistance regarding your order, please contact us.

Cancel My Order

Once your order has been submitted, we are unable to cancel the order due to the automated nature of the soluza| oracle license store fulfillment process.

Save My Shopping Cart

If you’ve added products to your Shopping Cart but aren’t quite ready to purchase, you can easily Logout. Your Shopping Cart will be saved automatically to use when you return later.

Retrieve a Previously Saved Shopping Cart

After signing in, the Car' in the top navigation bar will show the saved Shopping Cart. When you have not signed in, you can always later retrieve your previously saved Shopping Cart.

Order Status

Created - Your order has been succesfully placed. A confirmation mail has been send to your email adress.

Received - We have received your order.

Processing - We are processing your order.

Confirmed - Your order is processed and we confirm your order.

Invoicing - We are in the process of invoicing your order. Your invoice has been sent. Note: Invoicing is done by email and send to your email adress.

Closed - Your order is complete.

Cancelled - We have cancelled your order.

Shipped - We have shipped your order (if applicable).

If you have any questions or concerns about your order status, please contact us.

Split Orders

If your order contains licensing/support with various associated support terms, you will receive multiple order/ Customer Support Identifier (CSI) numbers for your purchase, where each order number will be associated with a particular support term length. For instance, if you place a licensing/support order for a 1 year support and a 3 year support, your order will be split into 2 order numbers and assigned 2 CSI numbers, 1 order and CSI number per support term.

Software Available for Download

Customers can download Oracle software for free from the Oracle E-Delivery website. Please go to http://edelivery.oracle.com. To download Enterprise Linux and Oracle VM products please go to http://edelivery.oracle.com/linux.

Media Pack Purchase

Customers can download Oracle software for free from the E-Delivery website noted above. If you would prefer to have a physical copy of software you can purchase a Media Pack. Note: Not all software is available as physical media. Because of this changing availability we don't offer Media Packs in the store. To purchase a Media Pack you can send us an e-mail. Please specify in your mail the Oracle Product you would like a Media Pack for and the Operationg System (OS) and Version you are using. By return you will get an e-mail from us with availability and purchase price. If you agree on this we will send the Media Pack to your adress and invoice you on the billing adress you have specified in the store.