Frequently Asked Questions
Can I order at the soluza | oracle license store no matter where I'm from?
Yes, soluza | oracle license store allows all country's to place an order. When you Register you select your Country. Please do Register during shopping because may vary a little between countries. If you don't Register during shopping you'll be asked to Register at Checkout. Furthermore, Oracle has a Global Pricing and Licensing Policy. This implies that the Terms and Conditions are exactly the same no matter the country where you reside. This is reflected in the soluza | oracle license store, no matter where you are from, you can place an order!
How does the store work?
This store is developed to obtain Oracle software licenses in an easy way. You select your desired product within the product categories. You wil be asked to specify your purchase: metric, term, quantity and whether or not you want first year support. Press 'Add to Cart'. After this you can go back and continue shopping or press 'Next' which will bring you to the checkout process. The checkout is one-page so you can clearly read the pricing and conditions regarding your purchase.
What prices are displayed in the store?
When you are not logged-in you see Gross Prices (excluding discount). The 'not-logged-in' Prices are Oracle's Global List Prices. When you are logged in you see Net Prices (including discount). Furthermore, all displayed prices are excluding tax and excluding VAT (Europe). The appropiate tax (if applicable) will be added when placed in the shopping Cart.
My currency is not displayed, can I choose another currency?
In our store you can change currency between US$ and Euro. If you require another currency please contact us.
Where can I download my purchased software?
You can download your purchased software for free from the Oracle E-Delivery website. Please go to http://edelivery.oracle.com. When you have placed an order at the soluza | oracle license store you will get a confirmation of your order and several notifications (e-mails) of your order status while we process your order. Your proof of purchase is your soluza | oracle license store Purchase Order Number in combination with the, by Oracle corporation issued, CSI (Customer Support Identifier) - Number. Normally, Oracle software comes without documentation on paper, without a license certificate and without a physical copy on CD (the only thing you buy is a licence or legal right to use the software). If you want a media pack please contact us.
What happens aftes I placed the order?
After your order you will receive an immediate confirmation that your order is created. Shortly after this your order is processed. We review the order and change it's status to Confirmed. From this moment you have acquired the license and you can instantly download the software from the Oracle E-Delivery Web site (http://edelivery.oracle.com). You can view your order status at any time by logging-in with your account and navigate to "Account Settings - Order History (View your orders)". At this stage we prepare and send the invoice (to the billing email you specified at checkout). Simultaneously we continue processing your order to Oracle Corporation in order to register your license. After this your order is completed. After receiving your payment of the invoice we will provide you with the associated Oracle Order-ID (which is together with our Invoice your Proof of Purchase) and the CSI- (Customer Support Identifier) Number. This CSI Number gives you access to Oracle Support that you (optionally) have purchased. Then the order is closed.
Yes, soluza | oracle license store allows all country's to place an order. When you Register you select your Country. Please do Register during shopping because may vary a little between countries. If you don't Register during shopping you'll be asked to Register at Checkout. Furthermore, Oracle has a Global Pricing and Licensing Policy. This implies that the Terms and Conditions are exactly the same no matter the country where you reside. This is reflected in the soluza | oracle license store, no matter where you are from, you can place an order!
How does the store work?
This store is developed to obtain Oracle software licenses in an easy way. You select your desired product within the product categories. You wil be asked to specify your purchase: metric, term, quantity and whether or not you want first year support. Press 'Add to Cart'. After this you can go back and continue shopping or press 'Next' which will bring you to the checkout process. The checkout is one-page so you can clearly read the pricing and conditions regarding your purchase.What prices are displayed in the store?
When you are not logged-in you see Gross Prices (excluding discount). The 'not-logged-in' Prices are Oracle's Global List Prices. When you are logged in you see Net Prices (including discount). Furthermore, all displayed prices are excluding tax and excluding VAT (Europe). The appropiate tax (if applicable) will be added when placed in the shopping Cart.
My currency is not displayed, can I choose another currency?
In our store you can change currency between US$ and Euro. If you require another currency please contact us.
Where can I download my purchased software?
You can download your purchased software for free from the Oracle E-Delivery website. Please go to http://edelivery.oracle.com. When you have placed an order at the soluza | oracle license store you will get a confirmation of your order and several notifications (e-mails) of your order status while we process your order. Your proof of purchase is your soluza | oracle license store Purchase Order Number in combination with the, by Oracle corporation issued, CSI (Customer Support Identifier) - Number. Normally, Oracle software comes without documentation on paper, without a license certificate and without a physical copy on CD (the only thing you buy is a licence or legal right to use the software). If you want a media pack please contact us.
What happens aftes I placed the order?
After your order you will receive an immediate confirmation that your order is created. Shortly after this your order is processed. We review the order and change it's status to Confirmed. From this moment you have acquired the license and you can instantly download the software from the Oracle E-Delivery Web site (http://edelivery.oracle.com). You can view your order status at any time by logging-in with your account and navigate to "Account Settings - Order History (View your orders)". At this stage we prepare and send the invoice (to the billing email you specified at checkout). Simultaneously we continue processing your order to Oracle Corporation in order to register your license. After this your order is completed. After receiving your payment of the invoice we will provide you with the associated Oracle Order-ID (which is together with our Invoice your Proof of Purchase) and the CSI- (Customer Support Identifier) Number. This CSI Number gives you access to Oracle Support that you (optionally) have purchased. Then the order is closed.